Frequently Asked Questions
ARE VAT TAXES AND/OR IMPORT FEES INCLUDED
All import fees related to taxes and duties are to be covered by the customer.
However, orders that require tax typically have shipping via dhl or Auspost as a free service :)
ARE YOUR GARMENTS CUT AND SEW AND HOW DO YOU PRINT YOUR GRAPHICS
Yes, Every garment made by us is Cut and sewn with every piece designed by us in house.
JUKUHARA has spent years developing and consistently improving each garment for quality and fit.
We use screen prints for all of our garments with some garments featuring up to 8 individual paint colours to produce a screen-printed image.
Each piece is carefully hand-printed and cured to ensure longevity and durability with each print.
HOW LONG DOES IT TAKE TO RECIEVE MY ORDER?
We try our best to fufill orders between 1-3 days depending on how busy we are.
We ship using AUSPOST Express for Australian Orders which guarantees your order will make it to you ASAP
AUSTRALIA 2-5 BUSINESS DAYS
INTERNATIONAL 5-15 BUSINESS DAYS
[DEPENDING ON SHIPPING METHOD]
DO YOU DO RETURNS?
We do offer returns on faulty or damaged products with shipping paid on by us.
We also offer returns and exchanges if your product is not the right size, the team can happily assist you with finding the right size.
Please do not hesitate to contact us regarding exchanges and returns.
HOW DO I CARE FOR MY CLOTHES
Most products (unless specified in the description of the product listing) can be machine washed on a gentle and cool cycle. Please note that some items are not pre-shrunk, therefore washing on high heat or machine-drying is not recommended.
Do not iron directly on print on embroidery.
That being said, we spend a lot on R&D and Print quality to ensure your graphic tees don't fade or crack
WHAT IS A JUKUHARA VIP
VIPs are our community that enjoy early access privileges and exclusive VIP pricing on all our releases.
HOW DO I BECOME A VIP
Sign up to our Newsletter to be selected for our VIP group.
